Frequently Asked Questions

• What file format do you need for portrait submissions?
  We accept JPEG or PNG files in high resolution for best results.
• How long does it take to receive my finished portrait?
  Our turnaround is typically 7-10 working days from order to delivery.
• Is gift wrapping included?
  Our Premium Gift Package includes complimentary luxury gift wrapping and a personalised card.
• Can I make changes if I’m not satisfied?
  Yes! One complimentary revision is always included with every portrait commission.
• How will my portrait be shipped?
  Portraits are packed securely in rigid, protective packaging and shipped with tracking.